These Terms of Service (“Terms”) are a legal agreement between CaseRunway (“we”, “our”, “us”) and the firm that creates an account (“Customer”, “you”) for access to and use of the CaseRunway service at caserunway.com (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
CaseRunway is a hosted intake and case management application designed for bankruptcy law firms. It provides workflow tracking, document collection, client portals, audit logging, calendar sync, and similar tooling. CaseRunway is not a law firm, does not provide legal advice, and does not represent any party in any matter.
2. Eligibility
You may use the Service only if you are at least 18 years old, are a licensed legal professional or are acting under the supervision of one in connection with a US bankruptcy practice, and have authority to bind your firm to these Terms. Each individual user must use only their own login credentials.
3. Your account and data
You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. Notify us promptly at support@caserunway.com if you suspect unauthorized access.
As between you and us, you own the data you and your users enter into the Service (“Customer Data”). You grant us a limited license to host, transmit, and process Customer Data solely to operate and improve the Service for you.
4. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law, court order, or rule of professional responsibility.
- Attempt to gain unauthorized access to any account, system, or data, or interfere with the integrity or performance of the Service.
- Reverse engineer, decompile, or disassemble the Service except to the extent that applicable law expressly forbids the restriction.
- Send spam, malware, or unsolicited communications through the Service, or use it to harass any individual.
- Resell, sublicense, or provide the Service to any third party without our written consent.
- Upload content that infringes the rights of others or that you do not have the right to share with us.
5. Subscription, billing, and cancellation
The Service is offered on a subscription basis. Current pricing is shown on our pricing page. Subscriptions automatically renew at the end of each billing period unless canceled before renewal. You may cancel at any time from the Stripe customer portal linked from your account settings; cancellation stops future renewals and access remains until the end of the current paid period. Subscription fees are non-refundable except as required by law. Failure to pay may result in suspension or termination of your account; we will give you at least seven days’ notice before terminating for non-payment.
6. Trials and promotional offers
We may offer a free trial. We reserve the right to modify or end any trial. Unless you cancel before the trial ends, the subscription will convert to paid at the listed rate.
7. Service changes and availability
We may add, remove, or change features. We aim for high availability but do not guarantee uninterrupted operation. We may perform maintenance with or without notice; we will try to schedule material maintenance outside US business hours.
8. Confidentiality and privacy
Our handling of Customer Data is described in the Privacy Policy and the Data Handling Policy, both of which are incorporated into these Terms.
9. No warranty
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY OUTPUT OR REPORT GENERATED BY THE SERVICE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You will defend and indemnify us against any third-party claim arising from (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data you upload, including any claim that the data infringes a third party’s rights or was collected without proper consent, or (c) your or your users’ failure to comply with rules of professional responsibility, attorney advertising rules, or other obligations applicable to your practice.
12. Termination
You may terminate at any time by canceling your subscription and deleting your account from settings. We may suspend or terminate your access for material breach of these Terms, for non-payment, or to comply with law. On termination we will delete Customer Data as described in the Privacy Policy retention section.
13. Governing law and dispute resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Any dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, except that either party may seek injunctive relief in court for breach of confidentiality or intellectual property rights. EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
14. Changes to these Terms
We may update these Terms. The version date at the top of the page reflects the most recent material change. If a change materially reduces your rights we will notify firm administrators by email before it takes effect; continued use after the effective date constitutes acceptance.
15. Miscellaneous
These Terms, together with the Privacy Policy and Data Handling Policy, are the entire agreement between the parties. If any provision is held unenforceable, the remainder remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign without our written consent. Notices to us go to support@caserunway.com.